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Access your health records anytime

KSB’s Patient Portals are a convenient and secure health management tool you can use to access your clinic or hospital health information online, 24 hours a day, seven days a week.

Through the KSB Patient Portals, you can take an active role in your health by:

  • Viewing most lab and radiology tests
  • Viewing your healthcare record
  • Viewing hospital visit histories
  • Staying in touch with your healthcare providers

Frequently Asked Questions

If you are experiencing a medical emergency, please call 911 and do not use online messaging. 

How will the KSB Patient Portal benefit my health care?
KSB’s KSB Patient Portal allows you to go online to request non-urgent appointments, view lab results, send secure messages to your care teams, request prescription renewals and see a summary of medications, allergies, immunizations and medical issues.

How do I sign up for the KSB Patient Portal?
You can enroll in the KSB Patient Portal while visiting KSB for an appointment or over the phone. Speak with a member of your care team to start the enrollment process. You will need access to the internet and a valid email address to receive an invite.

What if I didn’t receive my invitation email?
Please check your spam or junk mail folders in your email account. If you still can’t find it, please call our KSB Patient Portal Specialists at (815) 285-5424 and ask them to verify your email address and resend the invitation.

Can I enroll my spouse, child or another family member in the KSB Patient Portal?
Parents/legal guardians of a minor child can enroll for access to their child’s account. You can enroll for access to your child’s medical information at your next Pediatric appointment. You can only enroll for access to another adult’s medical information if KSB has a documented and active medical power of attorney on file.

Can I ask questions regarding a family member from my KSB Patient Portal account?
No. Your KSB Patient Portal account is specific to your health care and is tied only to your medical record.

Is a mobile version of KSB Patient Portal available?
Yes, a mobile version of the KSB Clinic Portal is available. A mobile version of the KSB Hospital Portal will be implemented in 2019.

How do I get technical help accessing the KSB Patient Portal?
You may call the KSB Clinic Portal support line at (877) 621-8014, 24 hours a day and seven days a week. You may call the KSB Hospital Portal support line at (866) 735-2963, 24 hours a day and seven days a week.

Can I use the KSB Patient Portal to communicate an emergency or medical concern?
No. KSB Patient Portal and secure online messaging is for routine health-related inquiries only. If you are experiencing a medical emergency, please call 911 and do not use online messaging.

Where will secure messages sent through the KSB Patient Portal go?
When you select a provider to contact in the KSB Patient Portal, the message will be sent through your electronic medical record to that provider’s specialty area/clinic.

How soon will I hear back from my care team after sending a secure message?
You will receive a response within one to two business days (Monday through Friday, during your provider’s normal office hours).

Are there situations where I shouldn’t use online messaging through the KSB Patient Portal?
Yes. Please call us at (815) 288-5531 instead of using online messaging for any of the following purposes:

  • You need to see a physician today
  • You need a prescription filled today
  • You need to cancel or reschedule an appointment in the next 24 hours
  • You need to cancel or reschedule a procedure/surgery within the next four days

Can I send an email to my provider, instead of using secure messaging through the KSB Patient Portal?
No. For security reasons, you should not send confidential information via email. If you choose to communicate with your care team, you will need to use secure messages through the KSB Patient Portal.

Will the KSB Patient Portal allow me to schedule my own appointments?
Not at this time. We continue to work to improve our KSB Patient Portal to meet our patient’s needs and will be addressing this feature in the future.

What lab results will be viewable in the KSB Patient Portal?
Most lab test results are viewable in the KSB Clinic Portal within 72 business hours of the results being available to your provider. Most lab rest results are viewable in the KSB Hospital Portal within 36 hours of discharge.

Will the KSB Patient Portal allow me to view my clinical notes?
Yes. Most clinical notes are available in the KSB Patient Portal. Clinical notes from May 8th, 2017 and forward are viewable in the patient portal, but notes before that date are not viewable. Clinical notes from before May 8th, 2017 can be requested through KSB’s Health Information Services Department, located at the KSB Lovett Center at 101 W. First St. Dixon, IL 61021. Phone Number (815) 285-5925.


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