warning Alerts & Notices
New Locations - Release of Medical Records & Bill Payment
Current Visitor Policies
1 (800) DOCTORS

New Locations - Release of Medical Records & Bill Payment

Please utilize our new walk-in or drive-thru window at 102 S. Galena Avenue for release of medical records. Bill payments are accepted by our Patient Advocate Department at KSB Hospital.

warning Current Visitor Policies

Due to the COVID-19 surge in the communities we serve, KSB is restricting visitors to ensure safety for patients, visitors, and staff. Effective immediately, only one consistent visitor is allowed per patient.


All COVID-19 testing at KSB will take place at the Town Square Centre Lab between 9 am – 2 pm. Appointments are required by contacting your KSB Provider's Office. If you don’t have a primary care provider call 1 (800) DOCTORS.

1 (800) DOCTORS

favorite Contact

Katherine Shaw Bethea Hospital 

403 E. First St.
Dixon, IL 61021
(815) 288-5531

Patient Advocate

KSB’s Patient Advocate Department Director, Andrea Cook, advances communication between the patient and KSB in order to continually improve the patient experience. Andrea serves as a liaison between patients, families, hospital, and medical staff in order to promote patient satisfaction.

As Director of the Patient Advocate Department, Andrea supports patients and their families with an emphasis on neutrality, collaboration, and problem resolution.

She believes in respect for patients and for patients’ right to control their health care decisions, that their dignity shall never be compromised, that caring and compassion are key, and that education and information are vital to informed healthcare decision making.

Andrea serves as the point of contact for organization-wide complaints, grievances, and compliments and is available Monday through Friday by calling (815) 285-5525.

Physician Referral Line

Are you looking for a primary care physician for yourself or your family? Our Physician Referral Line is a convenient way to establish with one of our experienced Family Health providers.

Please call 1 (800) DOCTORS (362-8677) to be connected with one of our Referral Specialists.