Katherine Shaw Bethea Hospital 

403 E. First St. 
Dixon, IL 61021
(815) 288-5531


Patient Relations Specialist

KSB’s Patient Relations Specialist advances communication between the patient and KSB in order to continually improve the patient experience. She serves as a liaison between patients, families, hospital and medical staff in order to promote patient satisfaction.
The patient relations specialist at KSB supports the patients and families with an emphasis on neutrality, collaboration, and problem resolution.
The relations specialist believes in respect for the patients’ right to control their health care decisions, that their dignity shall never be compromised, that caring and compassion are key, and that education and information are vital to informed healthcare decision making.
The patient relations specialist serves as the point of contact for organization-wide complaints, grievances, and compliments and is available Monday through Friday by calling (815) 285-5525. 


Physician Referral Line

Call 1-800-DOCTORS to be connected with the right physician at the right time.



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The Pulse of KSB

For insight, analysis, and updates on KSB and the healthcare industry, visit, a blog written by David Schreiner, President/CEO of KSB Hospital, and other guest authors. You can sign up for a weekly email newsletter to ensure you never miss a beat of The Pulse of KSB!

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