warning Alerts & Notices
New Locations - Release of Medical Records & Bill Payment
Current Visitor Policies
1 (800) DOCTORS

New Locations - Release of Medical Records & Bill Payment

Please utilize our new walk-in or drive-thru window at 102 S. Galena Avenue for release of medical records. Bill payments are accepted by our Patient Advocate Department at KSB Hospital.

warning Current Visitor Policies

Due to the COVID-19 surge in the communities we serve, KSB is restricting visitors to ensure safety for patients, visitors, and staff. Effective immediately, only one consistent visitor is allowed per patient.


All COVID-19 testing at KSB will take place at the Town Square Centre Lab between 9 am – 2 pm. Appointments are required by contacting your KSB Provider's Office. If you don’t have a primary care provider call 1 (800) DOCTORS.

1 (800) DOCTORS

favorite Visitor Policy Update

KSB has updated our visitor policies to allow patients to bring one visitor with them for appointments and during inpatient stays. With the safety of our patients and our team as our number one priority, our team will continue to watch the positivity rate in our area and adjust our policy as needed.

With masks required and appropriate social distancing still observed, we look forward to welcoming one guest per patient in most of our facilities.

Visitor Policy Guidelines

For the continued safety of patients and staff, KSB Hospital has the following guidelines:

  • Inpatient: One visitor per day between 10:00 a.m. and 5:30 p.m.


  • Emergency Department: One support person during the patient’s visit.


  • Outpatients Services: One support person during the patient’s visit.


  • KSB Medical Group Offices: One support person during the patient’s visit.


  • Additional Considerations:
    • Patients being evaluated or treated for COVID-19 are unable to receive visitors.
    • Inpatient visitors should be at least 18 years old.
    • Visitors should check in at the front desk, be screened and masked, and wear visitor identification.
    • Once in a patient care area, visitors are requested to stay in the patient’s room or in a designated waiting area until they are ready to leave.
    • Proper hand hygiene and social distancing should be followed.
    • Special circumstances will always be considered in the application of visitor guidelines. Please address any concerns with your caregiver.