KSB Hospital Again in Top 5% Nationally for Patient Experience

KSB Hospital Receives Outstanding Patient Experience Award for Second Consecutive Year

DIXON, Ill. –Katherine Shaw Bethea Hospital today was named a recipient of the 2012 HealthGrades Outstanding Patient Experience Award™. This distinction ranks KSB Hospital among the top 10% of hospitals nationwide based on an analysis of patient satisfaction data for 3,837 U.S. hospitals by HealthGrades, the leading provider of information to help consumers make an informed decision about a physician or hospital. Furthermore, KSB Hospital’s scores rank in the top 5% of allU.S. hospitals surveyed.

According to HealthGrades, 80% of patients treated at the nation’s best-performing hospitals would definitely recommend the hospital compared to only 53% of patients who received care from the poorest-performing hospitals.

“This kind of recognition confirms that we’re doing the right things here at KSB Hospital,” said Dave Schreiner, President/CEO, “To receive this award for the second consecutive year shows that our doctors, nurses, and staff are working hard to provide excellent patient care at every encounter.”

To designate its 2012 Outstanding Patient Experience Award recipients, HealthGrades analyzed HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS), from April 2010 to March 2011. HealthGrades identified 332 hospitals performing in the top 10% in the nation for patient satisfaction, based on survey responses from patients treated at those facilities. Hospitals had to meet bed size, survey-response size, and clinical-quality thresholds in order to be eligible for the award. Information on award recipients and the ratings methodology is available, free to the public, at

“This year HealthGrades paid particular attention to the impact that patient-provider communication has on patient experience. For example, we found that 27% more patients of the top-performing hospitals reported staff always explained their medications before administering them, compared to hospitals in the bottom 10%,” said Kristin Reed, MPH, HealthGrades Vice President of hospital quality programs and author of the study. “Communication is clearly an important factor for patient satisfaction, but it can also be critical to ensuring positive outcomes. We commend hospitals like KSB Hospital for setting the standard for outstanding patient experience.”

When compared to hospitals performing in the bottom 10% for patient satisfaction, HealthGrades Outstanding Patient Experience Award recipient hospitals are attributed with the following:

  • 50% more patients gave the hospital an overall rating of a 9 or a 10 (10 being the highest possible)
  • 38% more patients responded that they always received help from staff quickly
  • 23% more patients reported their nurses always communicated well
  • 21% more patients felt their pain was always well controlled
  • 14% more patients reported their doctors always communicated well

KSB Hospital is an 80-bed acute care facility offering a variety of ancillary services. From obstetrics to orthopedics, from home health care to the cardiac services laboratory, KSB offers programs that reflect our desire to meet the growing, changing needs of those we serve and to remain focused on the picture of health.  For more information, visit

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