For Our Patients 

Long History Serving the Community
Katherine Shaw Bethea Hospital has been an active participant in the health of Dixon and the surrounding communities for more than 100 years. From the day we opened our doors on January 1, 1897, the hospital’s mission has been to provide skilled, compassionate care in a facility equipped with the latest technology and staffed by well-trained professionals. Throughout our history the commitment to providing top-quality care has remained our highest priority.

KSB Hospital is an 80-bed acute care facility offering a variety of ancillary services. From obstetrics to occupational and sports medicine, from behavioral health care to cardiac rehabilitation, KSB offers programs that reflect our desire to meet the growing and changing needs of those we serve.

Mission
The mission of Katherine Shaw Bethea Hospital is to restore, maintain, and enhance health by providing superior care now and in the future.

Vision
The vision of Katherine Shaw Bethea Hospital is that KSB will be the community’s first choice for health services.

Your Rights and Responsibilities 

KSB Hospital shall inform each patient or, when appropriate, the patient’s representative, of the patient’s rights, in advance of furnishing or discontinuing care whenever possible.

These rights are as follows:

1. You have the right to participate in the development and implementation of your plan of care.
2. You have the right to make informed decisions regarding your care. This includes the right to be informed of your health status.
3. You have the right to request treatment, and to the extent permitted by law, the right to refuse treatment.
4. You have the right to formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives.
5. You have the right to have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital.
6. You have the right to personal privacy and the right to receive care in a safe setting. This includes the right to be free from all forms of abuse or harassment.
7. You have the right to confidential treatment of your clinical records in accordance with applicable law. You also have the right to access information contained in your clinical records within a reasonable time frame.
8. You have the right during acute medical and surgical care to be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff. In cases of behavior management, you have the right to be free from seclusion and restraints of any form that are imposed as a means of coercion, discipline, convenience or retaliation by staff.
9. You have the right to register concern regarding your care. The hospital has a process to address and resolve such concerns. For further information regarding this process, please contact our Director of Customer Relations at Extension 5524.
10. You have the right to know the rules and regulations that you are expected to follow regarding your care and conduct as listed below.

Responsibilities:

1. You have the responsibility to provide accurate and complete information about matters relating to your health and to report unexpected changes in your condition to the responsible physician.
2. You have the responsibility to indicate that you clearly comprehend the course of action contemplated and what is expected of you.
3. You have the responsibility to follow the treatment plan recommended by the primary physician responsible for your care, including instructions of nurses and Allied Health Professionals carrying out the physician’s orders.
4. You have the responsibility to follow the applicable hospital rules and regulations, such as visiting, patient care, conduct and smoking policies.
5. You are responsible for your actions if you refuse treatment or fail to follow instructions of the responsible physician.
6. You have the responsibility to fulfill the financial obligations of your health care within the guidelines stipulated by the hospital.
7. You have the responsibility to respect the rights of other patients, hospital personnel, the property of the hospital and the property of others.

Your Medical Records 

Copies of your medical records can be obtained from Health Information Management Services.

It can be helpful to have a copy of your own medical records if you’re moving away from the area or seeing a new physician for the first time.

We take patient privacy very seriously and because of that, we employ a number of security measures before releasing any medical information. You can request your own records in person or request that your doctor’s office request your records. You may also request another person’s records; for example, for your child or if you have medical power of attorney.

Because of the complexity of privacy rules and regulations, the only way to be sure you can request copies is to call and speak with a member of our knowledgeable staff.

Call 815-288-5531 and ask for a Medical Records clerk to request records or ask questions about your privacy rights.

Download our Notice of Privacy Practices - click here  

Patient Financial Services 

We know the cost of health care services can be a concern for you, and we are prepared to help.

Our staff will assist you in understanding what your health insurance will pay and your options to pay the part of the bill you may be responsible for paying. We hope we can ease your concerns and help you focus on your first priority – a prompt return to good health.

KSB offers a number of financial plans, including:

• a prompt pay discount
• long term payment plans
• an uninsured discount
• charity care
• bank loan assistance, and more.

Please consult [this brochure] for more information. If you have questions, the Patient Financial Services staff can be reached at 1-800-582-9731 or pfs@ksbhospital.com.

 Financial Assistance Intro Letter 451.01 Kb

 Financial Assistance Application 23.17 Kb

 Patient Financial Information BROCHURE 200.18 Kb

About Your Stay 

We’re confident in our ability to provide the highest quality care to our patients. In fact, we back our services with a guarantee. Our guarantee is simply this: “If you’re not satisfied with any of our services, we’ll do our best to correct the situation to your satisfaction.”

• Visiting hours
  While sometimes the number of visitors may be limited depending on a patient’s condition, KSB Hospital generally observes an open policy toward the number of visitors patients may have, and their length of stay. Visiting hours vary by unit, but general visiting hours are 11 a.m. to 8 p.m. Please check with your nurse for specific hours in your unit.
• Chaplain
  Providing for your spiritual and emotional needs is very important to us at KSB Hospital. We invite you and your family to request a visit from your own minister, from the KSB Chaplain, or from one our local “on call” Chaplains who are available 24 hours a day. The hospital Chapel is located on the first floor across from the Gift Shop and is available for use at any time.
• Gift Shop
  The hospital Gift Shop is open daily for your convenience. Snacks, beverages, and a wide variety of gift items are available for your enjoyment.
  • Gift Shop Hours:   Monday to Friday from 9 a.m. to 7 p.m.; Saturday & Sunday from 10 a.m. to 5 p.m.
• Customer Service
  We guarantee that your food will be good, the staff friendly and professional, your room clean, and more. If you find that our service does not meet hospital standards, feel free to discuss the matter with any staff member. If your complaint is not adequately addressed, you are invited to call a Patient Advocate at ext. 5524 at any time during your stay. Upon returning home, you can call this office directly at 815-285-5524. The Patient Advocate will work to remedy the situation and satisfy your concerns. If appropriate, a credit reflecting the nature of your complaint may be made to your account. Physician services and medical outcome are not covered under this program, but we urge you to discuss any concerns with your personal physician at any time.
• Your room
  Your hospital room is cleaned daily by a member of the housekeeping staff. If you have special concerns or requests, please inform your nurse. Most beds in the hospital can be repositioned using a control located at the side of your bed. Your nurse will instruct you on how to use the controls when you are admitted to your room. While in your room, you may call for a personal nursing visit by pressing an individual call button on your bed. All patient bathrooms are equipped with an emergency pull alarm.
• Contact
  While in the hospital, we know it’s important for loved ones to be able to contact you. Friends and family can call the KSB Switchboard at 815-288-5531 and ask for you by name. If needed, please contact your nurse for a Teletypewriter (TTY) device which allows hearing-impaired patients to communicate by telephone.   Volunteers deliver mail and floral arrangements throughout the day. A complimentary copy of the Dixon Telegraph is delivered daily.
  
  You can receive mail by asking that it be addressed to:
  
  • Patient name and room number
    KSB Hospital
    403 E. First St.
    Dixon, IL 61021.

• Meals
  Your diet, like your medication, is extremely important in resuming a healthy lifestyle. Hospital dietitians will work with your physician to ensure that you receive proper meals, according to your medical needs. You will receive a menu with your breakfast tray to be filled out daily for the following day’s meals. Food may be intended as a thoughtful gift, but certain foods may interfere with your medications or tests. Please check with your nurse before eating anything brought to you by visitors. Visitors may dine with you in your room. Forms for ordering reasonably-priced guest trays are available in your room.
• Cafeteria
  The hospital cafeteria is located on the basement level. Meals are served at the following times: Breakfast from 7 a.m. to 10 a.m.; Lunch from 11:30 a.m. to 1:30 p.m.; Dinner from 5 p.m. to 6:45 p.m. Limited items are available between 1:30 p.m. and 4:30 p.m. Vending machines and a microwave are located outside the cafeteria on the basement level. Coffee is always available in the cafeteria and on each floor. Complimentary coffee and rolls are provided in the surgical waiting area on weekday mornings.
• Valuables
  When you are admitted, you will be asked to store any valuables you have with you, such as jewelry or money, in our security safe in the Cashier’s Office. If you wish to place a valuable in the safe, inform your nurse.
• Personal Items
  We recommend that you have your own personal items and hygiene items with you during your stay at KSB. Items such as: radios, hair dryers, electric shavers or any other electrical appliances are not permitted in patient rooms unless they have been inspected and approved by the Plant Operations Department.